Refund Policy
Pre-activation refunds
If you decide that you no longer want your order before activation has been completed, contact support@prolinkstore.com with your order number to request a refund.
After activation: replacement warranty
Once a subscription has been activated, the order is no longer eligible for a standard refund except where required by applicable law.
Instead, activated subscriptions are covered by ProLink's replacement warranty for the purchased term. If an eligible subscription issue causes the service to stop working during the 3-, 6-, or 12-month term, contact support so we can review the issue and provide a replacement when the policy conditions are met.
How to request support or replacement
Email support@prolinkstore.com with your order number and a description of the issue. We aim to resolve eligible replacement requests within 1 to 3 days.
What is not covered
- Requests made after the purchased subscription term has ended.
- Issues caused by actions or changes on the customer's account that prevent the activation or replacement process from being completed.
- Abuse, resale, redistribution, or other activity that violates the applicable order terms.
By purchasing, you acknowledge and agree to this policy, subject to any non-waivable rights under applicable law.